Pika88 Privacy Policy – Our Commitment to Protecting the Personal Data of Every Malaysian Member

This Privacy Policy is issued by pika88 ("We", "Platform", "Company") and applies to all users and members who access or use pika88's services via the website pika88.bet. This document transparently and clearly explains how pika88 handles your personal information from the moment of registration through to the end of your relationship with our platform.

Pika88 takes your privacy extremely seriously. We understand that as an online casino platform involving financial transactions, the trust of our members is our most valuable asset. We are therefore fully committed to ensuring that your personal information is handled with the highest standards of security, confidentiality, and integrity.

This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy pika88. In the event of any conflict, this Privacy Policy shall govern all matters relating to personal data processing.

Pika88 collects your personal information through several means depending on how you interact with the platform. The following are the categories of information collected:

Information You Provide Directly:

• Full name as shown on your Malaysian identity card (MyKad)
• An active Malaysian mobile number
• Personal email address
• Date of birth for age verification (18+)
• Malaysian residential address
• KYC (Know Your Customer) information, including copies of identification documents

Automatically Collected Information:

Pika88 only uses your personal data for legitimate and necessary purposes. We do not process your data for any purpose not stated here without your prior consent. The following are the primary purposes for which your data is used:

• Account Management: Creating and maintaining your pika88 account, processing registration, verifying your identity, and managing your account settings.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as managing withdrawals to your Malaysian bank account.
• Service Provision: Ensuring you can seamlessly access all pika88 games — slots, Live Casino, Baccarat, Blackjack, Roulette, EPL Sports Betting, cricket, and more.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and duplicate accounts.
• Legal Compliance: To fulfil KYC/AML compliance obligations and meet reporting requirements mandated under Malaysian law.
• Service Communications: Sending important notifications relating to your account, transactions, changes to terms, and security updates.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support.
• Platform Improvements: Analyses platform usage patterns to improve the user experience, technical performance, and game selection on pika88.

Pika88 does not sell, rent, or trade your personal data. However, in the course of operating the platform, pika88 may share limited personal information with the following categories of third parties for legitimate purposes:

• Payment Processors: E-wallet providers (TNG eWallet, GrabPay, Boost, ShopeePay), DuitNow, FPX, and partner banks require minimal transaction information to securely process your deposits and withdrawals.
• Game Providers: Certified game provider platforms (including Evolution Gaming, Pragmatic Play, and other partners) may receive limited session data required to deliver games to you.
• Technical Service Providers: Hosting providers, CDN services, and infrastructure partners that support the operation of the pika88 platform may access data in a limited technical capacity, subject to strict confidentiality agreements.
• Compliance & Regulatory Body: pika88 may be required to disclose information to anti-money laundering compliance bodies, tax authorities, or law enforcement agencies where legally obligated to do so.
• Lawyers & Legal Advisors: In cases of legal disputes requiring the defence or enforcement of pika88's rights.

All third parties involved in processing your data are bound by data processing agreements that require them to handle your information in accordance with security standards equivalent to or exceeding those of pika88.

Pika88 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Data Encryption in Transit: All communications between your browser and pika88's servers are protected by TLS 1.3 protocol and 256-bit SSL encryption — the same standard used by global financial institutions.
• Data Encryption at Rest: Sensitive data stored in pika88's database is encrypted using the AES-256 algorithm. This means that even in the event of a database breach, your data remains unreadable.
• Layered Access Controls: Access to members' personal data is restricted on the basis of the principle of least privilege — only staff who require access to carry out their duties are granted permission, and all access is logged for audit purposes.
• 24/7 Security Monitoring: pika88's systems are continuously monitored for suspicious activity, unauthorised access attempts, and anomalies that may indicate a security threat.
• Regular Security Testing: pika88 conducts regular penetration testing and vulnerability assessments to identify and address potential security weaknesses before they can be exploited.
• Incident Response Procedure: pika88 has a detailed incident response plan in place. In the event of a data breach affecting your personal information, we will notify you within 72 hours of becoming aware of it.

Pika88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. The following are our data retention guidelines:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual.

Pika88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored in your browser that allow websites to remember your preferences and session information.

Types of cookies used by pika88:

• Essential Cookies: Required for core platform functionality — login, session security, and payment processing. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Stores your preferences such as your preferred language and currency denomination (RM) for a more convenient experience on return visits.
• Analytics Cookies: Helps pika88 understand how the platform is used for improvement purposes. This information is collected in aggregate and is not used to identify you as an individual.
• Gaming Session Cookies: Stores your game session information to ensure continuity of play in the event of a temporary disconnection.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by pika88:

To exercise any of the rights above, please submit a written request to support@pika88.bet stating the right you wish to exercise and sufficient identity verification information. pika88 will process your request within 14 working days.

Pika88 is a platform exclusively intended for individuals aged 18 years and above. We do not knowingly collect or store any personal information from individuals under the age of 18.

Pika88 conducts a rigorous age verification process during registration and carries out ongoing monitoring to detect accounts that may have been registered by underage individuals. This is part of our commitment to responsible gaming.

Pika88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new Malaysian legal requirements, or newly introduced platform features. When material changes are made, pika88 will:

• Updating the "Effective Date" at the top of this document
• Displaying a clear notice on the pika88 homepage regarding policy updates
• Sending email notifications to all registered members where a change is material and requires new action or consent

We encourage you to review this Privacy Policy periodically, particularly before providing any new personal information or using new platform features. Your continued use of the pika88 platform after any changes are published will be considered acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding how pika88 handles your personal data, you are welcome to reach us through the following channels:

We are committed to addressing your privacy concerns seriously and promptly. If you are not satisfied with pika88's response, you also have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body overseeing PDPA compliance in Malaysia.